This website is run by YTL UK Group digital service. We want as many people as possible to be able to use this website. You should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWs, NVDA and Voiceover.
We are also making progress to make the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- some pages and document attachments are not written in plain English and are quite technical
- most older PDF documents are not fully accessible to screen reader software
- several videos do not have an audio description or transcript; these videos have been removed until they are accessible to a user
- some images do not have alt descriptions and are purely decorative.
Parts of this website are also provided by third parties, which are not fully accessible:
- the cookie consent banner and settings is not fully accessible to keyboard
- the Trustpilot graphics have an insufficient colour contrast
- some pages host dynamic maps provided by a third party which are not fully accessible to screen readers.
How accessible this website is
Parts of this website are not fully accessible. For example:
- some pages and document attachments are not written in plain English and are quite technical
- most older PDF documents are not fully accessible to screen reader software
- several videos do not have an audio description or transcript; these videos have been removed until they are accessible to a user
- some images do not have alt descriptions and are purely decorative.
Parts of this website are also provided by third parties, which are not fully accessible:
- the cookie consent banner and settings is not fully accessible to keyboard
- the Trustpilot graphics have an insufficient colour contrast
- some pages host dynamic maps provided by a third party which are not fully accessible to screen readers.
Feedback and contact information
If you find any problems listed on this page or think we are not meeting accessibility requirements, contact the website team via our webform.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Content that’s not within the scope of the accessibility regulations
PDFs
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix some of our historic annual reports.
Third party products and websites
Some parts of our website may require the use of third-party software (eg, Cookie control, Trustpilot and ESRI maps iframes). Our website may also contain hyperlinks to external third party websites, for your convenience. We have no control over the content published on third party websites, their products or their accessibility.
What we’re doing to improve accessibility
We are continually working with our agencies to ensure accessibility is at the forefront of everything we do to ensure that our website and services is accessible to all.
Preparation of this accessibility statement
This statement was prepared on 8 September 2025. It was last reviewed on 8 September 2025.
This website was last tested in August 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by the Shaw Trust Accessibility Services.
We also use findings from our own testing when prepared this accessibility statement.
We currently maintain an accreditation with the Shaw Trust.
