We published our 2024-25 household charges scheme on 1 February 2024.
We published our Statement of significant changes for Household Charges 2024-25 on 12 January 2024.
Who we are
As a water and sewerage company we provide essential services to 2.9 million customers across the south west of England.
View moreOur services
We are recognised by our regulators as one of the leading water and sewerage companies in England and Wales.
View moreOur purpose
Our customers, the environment and our employees are at the heart of our business.
View moreOur performance
We set out our key priorities for the future, based on wide and continuous conversations with our customers and stakeholders.
View moreOur future
We are putting our customers, communities and environment at the heart of what we do.
View moreWe set our charges each year at levels that allow us to deliver high levels of service and improve the local environment. We also comply with the charging rules set out by our regulator Ofwat, helping to ensure customers are protected.
The following relates to the year 2024-25 starting 1 April 2024.
We published our 2024-25 household charges scheme on 1 February 2024.
We published our Statement of significant changes for Household Charges 2024-25 on 12 January 2024.
We published our 2024-25 wholesale charges scheme on 12 January 2024.
We published our Indicative Wholesale Charges for 2024-25 in October 2023. This includes information on our primary and non-primary charges along with special agreement information.
We published a letter to Non-household Retailers in September 2023 which is available for comments.
We published our 2024-25 bulk charges for NAVs on 1 February 2024.
We published our Indicative bulk charges for NAVs in November 2023.
We also published a letter in September 2023 which is available for comments.
We published our 2024-25 new connection services charging arrangements on 1 February 2024.
The following are our 6 example costings of typical developments based on the scenarios provided in Ofwat's Common Terms and Worked Examples - English New Connection Rules:
The following relates to the year 2023-24 starting 1 April 2023.
We published our 2023-24 household charges scheme on 1 February 2023.
We published our Statement of Significant Changes for Household Charges 2023-24 on 13 January 2023.
We published our 2023-24 wholesale charges scheme on 13 January 2023.
We published our Indicative Wholesale Charges for 2023-24 in October 2022. This includes information on our primary and non-primary charges along with special agreement information.
We published a letter to Non-household Retailers in August 2022 which is available for comments.
We published our 2023-24 bulk charges for NAVs on 1 February 2023.
We published our indicative bulk charges for NAVs in December 2022.
We also previously published a letter in August 2022.
We published our 2023-24 new connection services charging arrangements on 1 February 2023.
The following are our 6 example costings of typical developments based on the scenarios provided in Ofwat's Common Terms and Worked Examples - English New Connection Rules:
The Water Act 2003 opens up competition in the water industry by providing licensed water supply companies with access to a water undertaker’s network to make a supply of water available to eligible customers.
Eligible customers are non-household customers who are likely to use at least five million litres of water a year at a single premise.
Under the licensing regime water supply licensees may make a supply of water to eligible customers by buying water wholesale from a water supply undertaker and selling it on to customers, or developing their own water source and using the supply network of an undertaker to supply water to customers’ premises.
The water industry regulator Ofwat is responsible for implementing the government’s legislation on water competition and has prescribed the timetable and methodology for producing access prices and access codes for access to a water undertaker’s network.
For further information please contact:
Wholesale services
Operations centre
Claverton down
Bath
BA2 7WW
Phone: 01225 526 407
Email: wholesale@wessexwater.co.uk