We set our charges each year at levels that allow us to deliver high levels of service and improve the local environment. We also comply with the charging rules set out by our regulator Ofwat, helping to ensure customers are protected.
2022 – 2023 charges
The following relates to the year 2022-23 starting 1 April 2022.
We published our 2022-23 household charges scheme on 13 January 2022.
The Water Act 2003 opens up competition in the water industry by providing licensed water supply companies with access to a water undertaker’s network to make a supply of water available to eligible customers.
Eligible customers are non-household customers who are likely to use at least five million litres of water a year at a single premise.
Under the licensing regime water supply licensees may make a supply of water to eligible customers by buying water wholesale from a water supply undertaker and selling it on to customers, or developing their own water source and using the supply network of an undertaker to supply water to customers’ premises.
The water industry regulator Ofwat is responsible for implementing the government’s legislation on water competition and has prescribed the timetable and methodology for producing access prices and access codes for access to a water undertaker’s network.