The WWCCG advises and challenges us on key priorities that customers have identified and provides updates to our board on whether performance commitments are being met.
The group ensures that we are meeting the highest standards of governance and transparency which helps our customers trust the information we publish.
Our board is committed to providing all our customers and stakeholders with transparent, easy to understand, complete and accurate information that meets their requirements, so they can judge and compare our service performance and how we are protecting the environment.
Each year we review the strengths and weaknesses of the information we provide and how it is assured.
Our draft information assurance plan sets out our current position and the additional steps we expect to take to provide high quality information this year. We are currently consulting on this.
We welcome any further comments and suggestions about our information provision from customers and stakeholder groups at any time throughout the year, by email to email@example.com or in writing to Matt Greenfield, Director of Economic Regulation, Wessex Water, Claverton Down, Bath BA2 7WW.
For all our other current and previous policies, please visit our document library.