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These reports help us gather feedback on a range of topics, such as customer satisfaction, overall service, value for money, bill affordability and attitudes to water saving.
Who we are
As a water and sewerage company we provide essential services to 2.9 million customers across the south west of England.
View moreOur services
We are recognised by our regulators as one of the leading water and sewerage companies in England and Wales.
View moreOur purpose
Our customers, the environment and our employees are at the heart of our business.
View moreOur performance
We set out our key priorities for the future, based on wide and continuous conversations with our customers and stakeholders.
View moreOur future
We are putting our customers, communities and environment at the heart of what we do.
View moreSee our recent and past tracker survey reports below.
These reports help us gather feedback on a range of topics, such as customer satisfaction, overall service, value for money, bill affordability and attitudes to water saving.