More than 54,000 households now benefit from our affordability schemes and a further 32,000 customer are being added soon. As a result of the cost of living crisis we will fast track a further 83,000 customers on to these schemes.
Our leakage rate was reduced by a further two million litres a day, putting us well on track to meet the target of a 15% cut by 2025.
Installed an intelligent blockage detection system which helped reduce pollutions from 87 in 2020, to 72 in 2021.
92% of our customers were satisfied with our service, and 87% gave us a five-star rating on Trustpilot.
Received the Customer Service Excellence award and retained the Service Mark with distinction from the Institute of Customer Service.
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