Our purpose and values

Our purpose has been developed through engagement with our customers, our stakeholders and our employees.

Our mission


To provide our customers and communities with excellent service and value for money


To protect and improve our environment


To provide our people with the opportunity for personal development and a fulfilling career


To provide our investors with a fair return for their investment

Our values


We are honest and ethical in the way we conduct our business


We treat our customers, the wider community, the environment and one another with respect


We value everybody’s contribution and ensure the health, safety and welfare of all our colleagues


We are a long-term business; we plan, innovate and invest for future resilience

Portrait image of Executive Director of Wessex Water, Colin Skellett

We are proud that our aims have remained the same since 1988 and that, over the last 30 years, we have evolved what they mean and how we deliver them.

Colin Skellett,

Chief Executive

Our social purpose

The world is changing fast with great technological, political and social transformation taking place around us all.

Our social purpose has been developed through engagement with our entire business and our stakeholders.

It is set, owned and embedded by our board, who have worked with all our stakeholders including colleagues from all levels and all departments to form a set of commitments that we can all aspire to.

Water engineer stood with hard hat and high vis looking out onto a water recycling centre

Our social purpose commitments

  • providing essential public health and environmental services
  • playing a full part in the communities we serve
  • supporting and driving economic growth across our region
  • ensuring everyone can benefit from and afford our services
  • promoting social mobility, inclusion and diversity, both within Wessex Water and with the stakeholders with whom we interact
  • growing skills and providing opportunities in a workforce that reflects the communities we serve through apprenticeships and education
  • delivering net environmental gain every year, improving the natural capital of our region through our work to reduce pollution, conserve water, promote sustainable agriculture and eliminate single-use plastic
  • continuing our development of a clear plan to respond to the climate emergency and become carbon neutral by 2030
  • investing more in existing infrastructure to renew ageing assets and provide resilience in the face of climate change
  • championing greater use of real competition
  • engaging directly with the communities we serve and other stakeholders, so our priorities reflect their priorities
  • working closely with our supply chain to support their international opportunities for the benefit of “UK plc”
  • speaking out clearly and visibly on all these issues, powerfully articulating our story and taking others with us.

Embedding our social purpose

We recognise that we have a critical role to play that goes far beyond the responsibility of providing an essential public service.

We have an opportunity to help tackle the climate emergency, to support the communities we serve and to contribute to the growth of the UK economy.

These opportunities form the core of our strategic direction statement and our business plan, reflecting our long-term commitment to build a sustainable future with the support of our customers, communities, employees and stakeholders.

We consult regularly through the Wessex Water Challenge Group, our People’s Council, our Customer Panel, our Young People’s Panel and frequent customer surveys.

To deliver against these commitments, we need our people to understand our aims and live our values every day. We do this through visible messaging, training, policies and regular reviews to ensure that everyone feels our strength of purpose.

As the ultimate owner of our social purpose, our board is committed to considering all stakeholders in its decision making with the aim of ensuring the long-term success of the company including its delivery for customers, communities, employees, regulators, investors and our supply chain.