Business plan 2020-2025 Business Plan 2020-2025 Initial Assessment of Plans Financial Model Initial Assessment of Plans Financial Model Notionalised Initial Assessment of Plans Revised Data Tables New Board Assurance Statement 2020-25
Business plan 2015-2020 Business Plan 2015-2020 Performance Commitments 2015-2020 Our Strategic Direction
Section 0 - Initial assessment of plans - pro forma 00.01 - Initial assessment of plans - pro forma (36kb)
Section 1 - Engaging customers 01.01.A - Social tariff 01.01.B - Strategic direction 01.01.C - Young People's Panel 01.01.D - Willingness to pay research 1 - Accent 01.01.E - Willingness to pay research 2 - Accent 01.01.F - Willingness to pay research 3 - Populus 0101G Willingness to pay research 4 Populus PDF 01.01.H - Literature review on perception of local 01.01.I - Cognitive testing - Accent 01.01.J - Cognitive testing - Populus 01.01.K - Supercharge game 01.01.L - Resilience 01.01.M - Leakage 01.01.N - Avertive behaviour 01.01.O - Acceptability testing 01.01.P - Evaluation of priority services 01.01.Q - Stakeholder survey with advice agencies 01.01.R - Evidence from day to day engagement 01.01.S - Online panel surveys 01.01.T - Image tracking research 01.01.U - Customer magazine and Facebook chatbot surveys 01.01.V - Review of customer participation 01.01.W - Image tracker analysis 01.01.X - Developer services research 01.01.Y - Outcome delivery incentives 01.01.Z - PR14 engagement review 01.01.AA - People in vulnerable circumstances 01.01.AB - Salisbury sewer misuse pilot research 01.01.AC - Metering tariff trial
Section 2 - Addressing affordability and vulnerability 02.01.A - Statement from the Affordability Advisory Group (358kb)
Section 3 - Delivering outcomes for customers 03.01.A - Performance commitment detail 03.01.B - Bespoke performance commitment methodology (Ofwat pro forma) 03.01.C - Third party report on our PR19 performance commitments 03.02.A - Triangulation analysis spreadsheet 03.02.B - Third party report on triangulation methodology 03.03.A - Third party report on cost benefit analysis 03.04.A - Incentive rate analysis spreadsheet 03.04.B - Third party report on calculation of incentive rates 03.04.C - Sharing success - our proposals for sharing information with other companies 03.05.B - Third party report on analysis of RORE for outcome delivery incentives
Section 4 - Securing long-term resilience 04.01.A - Mott MacDonald flood risk assessment 04.01.B - Portbury Wharf flood risk review 04.01.C - Stantec review of supply interruptions reduction programme 04.01.D - Whole document redacted
Section 5 - Markets and innovation - wholesale 05.01.A - Catchment Panel report on ambition and innovation 05.01.B - Meeting WISER and innovation 05.01.C - Atkins - Phosphorus removal - technology review 05.01.D - Chandler KBS - Phosphorus removal - financial review 05.01.E - APEM - Investigations - cost assurance 05.01.F - Alternative approaches to delivery of the WINEP 05.03.A - PR19 Drinking water quality submission to the DWI 05.03.A.01 - PR19 Drinking Water Quality Submission to DWI 05.03.A.02 - Annex 1 and 2 - Nitrate Schemes 05.03.A.03 - PR19 Catchment intervention to control nitrates 05.03.A.04 - WSX-Risk-T33081000 - Fonthill Bishop 05.03.A.05 - WSX-Risk-T33126200 - Sturminster Marshall 05.03.A.06 - WSX-Risk-Z44000101 - WQZ 101 - Shaftesbury 05.03.A.07 - WSX-Risk-Z44000092 - WQZ 92 - Shapwick 05.03.A.08 - Annex 3 - Lead Strategy 05.03.A.09 - Regulation 28 Submission - High risk lead zones 05.03.B - DWI letters of support 05.03.B.01 - Confirmation of DWI support PR19_WSX_Fonthill 05.03.B.02 - Confirmation of DWI support PR19_WSX_Shapwick_Sturminster_Marshall 05.03.B.03 - Confirmation of DWI support PR19 WSX_Lead strategy 05.03.C - Long Term Planning for drinking water quality 05.03.D - DWI statement for the Wessex Water Partnership 05.09.A - Third party report - Chandler KBS (2.25mb) 05.09.B - Third party report - MWH 05.09.C - Third party report - Mott MacDonald (169kb) 05.09.D - Water network plus MEAV methodology
Section 6 - Securing cost efficiency 08.01.A - Economic Insight report on input cost and frontier shift assumptions 08.02.A - Wholesale cost models 08.02.B - Further commentary on efficient costs 08.03.A - Economic Insight report on household retail cost assessment for PR19 08.03.B - Peer review of residential retail cost assessment 08.03.C - Response to Ofwat cost assessment consultation May 2018 08.03.D - Economic Insight report on retail household IPP analysis and evidence 08.03.E - Economic Insight report on household retail margins at PR19 08.05.A - Claim WSX01 - North Bristol sewerage strategy 08.06.A - Claim WSX02 - Sewage treatment works capacity programme 08.07.A - Claim WSX03 - Number of non-infrastructure water supply assets 08.08.A - Claim WSX04 - Reducing leakage by a further 15% 08.09.A - Claim WSX05 - Flooding programme 08.10.A - Claim WSX06 - Pollution reduction strategy 08.11.A - Chandler KBS report on P removal programme cost 08.11.B - Chandler KBS report on non-construction cost benchmarks
Section 9 - Accounting for past delivery 11.02.A - SIM 11.02.B - Totex 11.02.C - WRFIM 11.02.D - Household retail 11.02.E - Water trading incentives
Appendices to our updated plan Appendix 1 - Completed action template Appendix 2 - Commentary on data tables that have changed Appendix 3 - Updated Performance Commitment detail document (update from business plan) Appendix 4 - Protecting and enhancing the environment - Response to IAP Appendix 5 - Using water efficiently - Response to IAP Appendix 6 - Providing excellent drinking water quality - Response to IAP Appendix 7 - Minimising sewer flooding - Response to IAP Appendix 8 - Bioresources - Response to IAP Appendix 9 - Maintaining our services - Response to IAP Appendix 10 - Accommodating growth and new development - Response to IAP Appendix 11 - Water resources bid assessment framework - Response to IAP Appendix 12 - Securing long-term resilience - Response to IAP Appendix 13 - Enhancement opex - Report from Reckon LLP Appendix 14 - The link between leakage and bursts Appendix 15 - Mott MacDonald assurance report Appendix 16 - A review of Ofwat's PR19 approach to estimating frontier shift - Report from First Economics Appendix 17 - Board assurance statement (tracked changes) Appendix 18 - Additional support for kilometres of river improved (non-WINEP) Appendix 19 - The link between customer research and performance commitment targets Appendix 20 - Ensuring consistency in key PR19 parameters - Report from Economic Insight Appendix 21 - Customer research on ERI - Report from Blue Marble Appendix 22 - Customer research on ODI range - Report from Turquoise
